Frequently asked questions
Last updated
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Delivery
How fast is delivery?
Same day in Accra & Tema when you order by 2pm, 1–2 days in Greater Accra, and 2–5 working days nationwide.
What is the delivery code?
When your order is out for delivery we text you a 4-digit code. Give it to the rider only once you have your parcel.
Orders & payment
How do I pay?
Card (Visa, Mastercard, Verve) or mobile money (MTN, Telecel, AT) through Novlex Pay. For store pickup you can also pay at the counter.
Can I change my order?
Call or WhatsApp us within one hour of ordering and we’ll do our best.
Returns
How do I return something?
Start a return from your account within 14 days of delivery. A rider can collect it, or you can drop it at our Osu store.